Ordering, Shipping, Refund and Return Policy:
All orders must be made using the secure online shopping cart system and paid for with Visa, MasterCard or PayPal only. All prints are custom-made to order, and orders will not be processed or produced until full payment, including shipping and handling, has been made as specified by the shopping-cart ordering and checkout process. (Appropriate sales tax will be added to all orders for delivery within California.)
We will ship anywhere in the world. All orders, domestic or international, will be shipped by U.S. Postal Service Priority or Express mail, unless otherwise requested and paid for during the online ordering process as available. Shipping insurance is required.
We make all efforts to fulfill orders as quickly as possible, but since all prints are custom-made and individually signed in different locations, please allow three to four weeks for delivery.
We guarantee that you will be satisfied with your order. If you are not satisfied for any reason, you must return your print(s) within ten days of your documented receipt to receive a refund or exchange credit towards another item.
Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip. All items must be received in absolutely new, unused and undamaged condition and returned in the original packing in order to receive a refund or exchange credit unless they are being returned due to damage in shipping.
You must contact us by phone or email before returning any item for any reason, including damage in shipping. You may want to insure your return as we cannot be responsible for lost, damaged or misdirected returns. Refunds will be made by issuing a credit on the credit-card account with which you paid, and should appear on your credit-card billing statement within two billing cycles.
If you have any questions or problems regarding your order, please call
1-415-864-0739, fax us at 1-415-341-1878, or e-mail us at firstname.lastname@example.org.
Please send all returns to:
Bruce Steinberg Gallery
P.O. Box 880522
San Francisco, CA 94188-0522
We are committed to protecting your personal security and privacy. Any information we collect at our website is used for the express purpose of processing, confirming and fulfilling your order, soliciting your interactive participation in surveys, or sending you e-mail updates about our products, services and promotions. We will never make your name, postal address or email address available to other companies.
Information we collect
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us, or participate in a promotion or survey. We also maintain a record of your product interests and your purchases from our website.
How we use your information
When you make an online purchase from us, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive opt-in e-mail updates and surveys about our products, services and promotions.
You can be removed from our email list by following the directions on any e-mail that we send to you or by unsubscribing on the main page of our web site. Please note that it may up to six to eight weeks to remove you from our list.